Support

Activedge commitment to customer support means you get a comprehensive, high-quality program that helps you accomplish more with greater ease. We provide personal, technical advice through highly skilled Support Specialists at our Global Help Desk, exclusive access to a comprehensive online knowledge base, and peer-to-peer information exchange. We also understand that not all customers have the same support needs, so we offer two levels of support, Premium and Standard.

Our entire support culture is built around enabling your success. From the in-depth training our Support Specialists receive, to continuous surveys of customers, we are focused on getting it right the first time. In fact, 90% of support calls are resolved within one day with customers continuously reporting a solid satisfaction rate above 8.4 out of 10.

Our goal is your success in applying ACL software for exceptional results. With Premium Support, you are assured maximum coverage with one of the worlds premier Support networks. You gain unlimited access to Support Specialists, online resources, training tools, and more. Whether you have a specific technical issue or wish to achieve a broader business goal like automating scripts to streamline your audit reviews, or enhancing fraud detection within your organization Premium Support provides the resources you need to implement best practices, save time, and drive performance.

Our commitment is to your success in using ACL technology. With Standard Support, you get the latest ACL software innovations and a portfolio of resources that can help you save time, meet challenges, and redefine performance.